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Family Workers - Children and Young People Disability Service

Children and Young People Disability Service logo

Family Workers within RBWM's Children and Young People Disability Service provide a range of targeted interventions to meet the needs of children and young people aged 0-25 and their families at the earliest opportunity.

Once a referral has been made, a Family Worker would carry out an assessment of the needs of the child, young person and their family within 15 working days.  As part of this assessment the Family Worker will talk to the family about the child or young person’s general needs, health matters, education issues, emotional health and well being, their behaviour and relationships with family and friends.

If appropriate following the assessment, the Family Worker will set out the services and interventions required to meet the child or young person’s needs in a ‘child plan’. The child plan is shared with families and is reviewed with them on an annual basis to make sure it is still meeting their needs.  Following the review the plan may be adjusted to reflect any changes in circumstances.  The plan would also be reviewed when the intervention comes to an end.  

A Family Worker may also support families with children with more complex needs who require a needs assessment for an Education, Health and Care (EHC) Plan. If an EHC plan is put in place for a child or young person, a Family Worker may be involved in the annual review of the EHC Plan. The child plan completed by the Family Worker will also sit alongside the EHC Plan.

Targeted interventions which Family Workers may put in place for a family include:

  • Providing strategies to nurseries and pre schools to enable young children with SEN and disabilities to be included in all learning and social activities and to support the child’s successful transition into school.
  • A programme for parents to support their child/young person’s learning in the home which is based on a small steps approach to learning.
  • Assessments of a parent/carers needs and provision of appropriate services.
  • Signposting families to other services and support available such as parenting courses and young carers support.
  • Short Breaks activities to provide parents and carers with respite and an enjoyable experience for the child or young person.
  • Support to families at key transition points in a child or young person's life including preparing for the transition to adulthood.

Referral for CYPDS Services is through the Early Help and  Multi-Agency Safeguarding Hub (MASH).  Please see the referral section below for details. 

Families who are receiving ongoing services from the Children and Young People Disability Service can contact the service directly on 01628 685878 or email CYPDS@achievingforchildren.org.uk

Who to contact

Contact Name
Children and Young People Disability Service
Telephone
01628 685878
E-mail
CYPDS@achievingforchildren.org.uk

Where to go

Name
Based in the Town Hall
Address
St Ives Road
Maidenhead
Berkshire
Postcode
SL6 1RF

Other details

Age Range
0-25

Local Offer

Is your service accessible?
Facilities used for services provided by the Children and Young People Disability Service are accessible for the range of needs supported. Staff within the service have access to training in alternative communication methods such as Makaton, PECs and communication books to enable them to work with children and young people with limited or no verbal communication. We also have access to British Sign Language (BSL) interpreters.
What are the eligibility criteria for your service?
Please see the eligibility criteria for the Children and Young People Disability Service which is under 'useful documents' to the right of this page.
How are referrals/applications made to your service?
If you would like to make a new referral for CYPDS services, please contact the Early Help Hub and Multi-Agency Safeguarding Hub (MASH) on 01628 683150 or email MASH@achievingforchildren.org.uk. Further information and request forms are available on the Local Safeguarding Children Board (LSCB).
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Families who are receiving ongoing services from the Children and Young People Disability Service can contact the service directly on 01628 685878 or email CYPDS@achieivingforchildren.org.uk
To request a needs assessment for an Education, Health and Care Plan, please contact the Children and Young People Disability Service directly on 01628 685878 or email CYPDS@achieivingforchildren.org.uk


The service operates from 8.45-5.15 Mondays to Thursdays and 8.45-4.45 on Fridays. Outside these hours the Emergency Duty Team (EDT) provides an emergency social work service to help with any personal or family problems that reach a crisis during the night, at weekends or bank holidays which can't wait until the next day. EDT can be contacted on 01344 786543. If you consider a child is in immediate danger, phone Police emergency number on 999.
The service operates from 8.45-5.15 Mondays to Thursdays and 8.45-4.45 on Fridays. Outside these hours the Emergency Duty Team (EDT) provides an emergency social work service to help with any personal or family problems that reach a crisis during the night, at weekends or bank holidays which can't wait until the next day. EDT can be contacted on 01344 786543. If you consider a child is in immediate danger, phone Police emergency number on 999.
What is your service standard for responding to referrals/accessing services?
Family Workers complete an assessment of child or young person's needs within 15 working days of receiving a referral.
Who provides / funds your service?
Local Authority
Are children, young people, parents / carers charged for your service?
No
Details of charges, whether any help is available with costs
Families would only be required to pay for the activity costs of any short breaks put in place by a Family Worker.
Feedback and complaints procedure
Any feedback or complaints are managed under RBWM's Complaint policy for Children’s Social Care. This is available at the following on the Council website. www.rbwm.gov.uk.
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You can also call on 01628 685878 or email CYPDS@achieivingforchildren.org.uk for details of the complaints process.
How will I know my child/ young person will be safe using this service?
All staff within the Children and Young People Disability Service including Family Workers have an enhanced DBS (previously known as CRB) check. All staff also undertake targeted safeguarding children training, which is updated on a regular basis.
Local Offer Age Bands
0-5, 5-11, 11-16, Preparing for Adulthood
SEN Provision Type
Targeted
Supporting people with
  • Autism
  • Behavioural, emotional, social difficulties
  • Hearing impairment
  • Medical needs
  • Moderate learning difficulties
  • Physical disabilities
  • Profound and multiple learning difficulties
  • Severe learning difficulties
  • Specific learning difficulties
  • Speech, language communication needs
  • Visual Impairment
Last Updated
21/11/2018

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